Service Description

This concerns only services. These services can only be delivered based on the material listed in the Capacity Planner. There is a direct correlation between the number of elements (that determine the complexity of the configuration) and the calculation of the number of hours required to deliver the service. The applied formula is based on the experience we have gained over the years and is continuously updated based on new developments and technological evolution in the domain. The hourly rate is also listed in the Capacity Planner (as well as the validity expiration). Only PDF and VLP files are provided (never Excel nor VSD).

VMBDDD = Design, draft & documentation

Deliverable = A3-size pdf per level/area + one for BUS cabling

Capturing the data to make further work possible	2 meetings + 2 adjustments communicated via email + sending of drafts
Inputting the plans	to be delivered in pdf, jpg, png, dfx or readable in a commonly used, Windows-compatible format
Filtering the plans	removing of unnecessary lines and information
Adding the icons & markings	Light fixtures, outlets, standby lines, switches, detectors, cameras, devices, blinders
Determining the type of control per icon	dimmable, switchable, 3-phase, ...
Connecting the icons per circuit	Except for the point-to-point connexions
Documenting the lines	numbering of the lines per room per circuit with additional letter designation and suffix
Adjusting/completing the Capacity Planner detail sheet	only first part

VMBLWPT = Wiring, Labeling, Programming & Testing

Deliverable = wired & pre-programmed Velbus & Fuse cabinet(s) + A3-size pdf for Simplified electrical diagram, cabinet(s) layout, expanded terminal blocks + VLP file

Draft setup of the simplified electrical diagram (multiple iterations)	Optimize based on load per phase, modulo-4 for relays, all-off, and 30mA/300mA.
Loading the terminal strip nomenclature into Excel/Visio	Sort according to the 4 subnets of the simplified electrical diagram.
Installing the terminal strips in the domotics cabinet	Adjust the din-rail if necessary, possibly de-duplicating it.
Placing the separations and label strips on three levels
Setting up the cable guides	Separate high voltage, low voltage and BUS.
Outlining the domotics modules	Optimize placement of modules in relation to terminal strips on the diagram.
Placing the domotics modules
Placing the fuse modules + RDC switches	Optimize placement of modules in relation to the single-line diagram and all-off relays.
Testing the simplified electrical diagram on paper (2 times by 2 people)	Verify that all circuits were included, on the correct phase, on the correct fuse.
Twisting the 1.5mm² pairs
Twisting the 2.5mm² pairs
Wiring the fixed electrical circuits 4mm²	Labeling on fuse + terminal strip.
Wiring the fixed electrical circuits 2.5mm²	Labeling on fuse + terminal strip.
Wiring the fixed electrical circuits 1.5mm²	Labeling on fuse + terminal strip.
Wiring the 2.5mm² power relays	Labeling on Velbus relay + power relay, including all-off.
Wiring the control of the power relays	Labeling on fuse + Velbus relay + terminal strip + adding bridges on terminal strip.
Wiring the 1.5mm² switched lines	Labeling on fuse + Velbus relay + terminal strip + adding bridges on terminal strip.
Wiring the 1.5mm² dimmed lines	Labeling on fuse + Velbus dimmer + terminal strip + adding bridges on terminal strip.
Wiring the 1.5mm² blinder lines	Labeling on fuse + Velbus blinder + terminal strip + adding bridges on terminal strip.
Wiring the voltage-free contacts
Installing the Velbus power supplies + redundancy module
Installing the USB module
Installing the Velbus bridge interconnect	Placing bridges, keeping links.
Installing the Micro Wago terminal blocks and connecting the BUS
Installing the 6mm² connecting bridges in the fuse rails	Phase distribution according to simplified electrical diagram: mono-phase & 3-phase.
Installing the 10mm² connecting rails per fuse group	Phase distribution according to simplified electrical diagram: mono-phase & 3-phase.
Conducting a voltage-free test	Each circuit is tested twice: individually and in a group, from fuse to terminal strip.
Conducting a test under voltage	Each phase separately + 3 phases together, from fuse to terminal strip.
Starting the Velbus domotics cabinet programming	As described in the Velbus Domotica Installation Guide.
Connecting the switches and panels to a test strip	Programming as described above + labeling according to site plan coding.
Programmatically testing the relays and dimmers	Programming as described above + labeling according to site plan coding.
Manually testing the relays and dimmers from the switches	Connecting lights to terminal strip.
Adjusting/completing the Capacity Planner detail sheet

VMBTSI = Telephone Support (Internet)

Short, quick inquiries that can be answered in less than 5 or 10 minutes are possible every day (including week-ends) between 10:00 and 22:00 hour CET (Brussels time zone GMT+01:00) free of charge for all our Velbus customers. This is outside of the VMBTSI service.

Deliverable = Logging in into customer system via Velbuslink, Home Center, Anydesk or Chrome Remote Desktop after having taken an appointment (not possible otherwise).

Remotely logging in into the customer's system through the internet to get access to Velbus and the VLP file

Problem must first be communicated by email including the VLP file in attachment + router access must be set up if direct access to Velbuslink or Home Center is choosen. The troubleshooting guide should be followed before requesting this service.

VMBOSS = On-Site Support (only possible in Belgium)

Deliverable = On-site (Belgian territory) support provided if it is absolutely technically impossible to provide remote support (SOLIVI's judgement).

In principle, it is not necessary (has only been delivered twice, and even then it was the result of incorrect wiring by the customer).

This concerns ONLY support for a Velbus module (never electrical fault detection, this must be done by an electrician). VMBTSI should be performed first.

General Terms & Conditions for these services :

The service can only be provided if the customer follows our recommendations.

Warranty and responsibility is always limited to the goods and services we have sold and in accordance with the manufacturer's warranty provisions.

We can never be held responsible for cabling and work carried out outside the domotics cabinets and/or fuse cabinets we delivered.

Any modification to the material delivered by us that is not approved in writing by us, automatically results in the warranty being void.

For coupling of certain technologies not sold by us, we can only provide advice, but not assume any responsibility.

Some delivered documents, necessary for inspection, etc., must always correspond to reality, electrical installations must comply with safety standards and follow the technical regulations as stated in the AREI, and only be installed by skilled personnel.

We can never be held responsible for electrocution, fire, voltage surge, defective equipment or any indirect damage to the installation.

All our prices are pick-up prices, all goods are sold from our warehouse Zandstraat 5 in 2223 Schriek, including warranty. For warranty, the defective goods must be brought to / sent to our warehouse Zandstraat 5 in 2223 Schriek at the sole responsibility of the sender, accompanied by a copy of the purchase invoice and complaint description (after making an appointment), after which we follow the procedure of the manufacturer and report the result as soon as it is communicated to us. Although we do everything necessary to handle this as quickly as possible, no timeframe can be given and it depends completely on the manufacturer.

Our general sales conditions always apply, these are printed on the last page of your invoice.

All payments must be made in advance (pro-forma or invoice) before the service / goods can be delivered.